At The Cozy Bare, we are dedicated to ensuring that your order arrives quickly and safely so you can start enjoying your luxurious sleepwear as soon as possible. Please read through our shipping policy for important information on shipping options, delivery times, and related procedures.
Order Processing Time
Once your order is placed, our team begins processing it right away. Please allow 1-3 business days for order processing before shipment. During high-demand periods or sales events, processing times may extend slightly. Once your order is shipped, you will receive a confirmation email with tracking information.
Domestic Shipping (U.S.)
We offer several shipping options to ensure that your pajamas reach you in a timely and convenient manner.
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Standard Shipping:
- Delivery Time: 5-7 business days
- Cost: $4.99 (Free for orders over $75)
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Expedited Shipping:
- Delivery Time: 2-4 business days
- Cost: $9.99
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Express Shipping:
- Delivery Time: 1-2 business days
- Cost: $19.99
All shipping times are estimates and do not account for unexpected delays due to weather conditions, carrier issues, or other external factors.
International Shipping
We proudly ship The Cozy Bare products worldwide! Please note that international shipping rates and delivery times vary based on the destination.
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Standard International Shipping:
- Delivery Time: 7-21 business days
- Cost: Calculated at checkout based on destination.
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Expedited International Shipping:
- Delivery Time: 5-10 business days
- Cost: Calculated at checkout based on destination.
Important Notes for International Orders:
- Customers are responsible for any applicable customs duties, taxes, or fees imposed by the destination country. Please check your country’s customs policies prior to ordering.
- Delivery times for international orders may be impacted by customs clearance procedures.
Free Shipping
We are happy to offer Free Standard Shipping on all U.S. orders over $75. The discount will automatically be applied at checkout when the order total meets the threshold.
Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to follow your package’s progress on the carrier’s website. Please allow up to 24 hours for tracking information to update.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to collect the package, or refusal to accept the shipment, we will contact you to confirm the correct shipping information. In such cases, any additional shipping costs to reship the package will be the customer’s responsibility.
Lost or Stolen Packages
The Cozy Bare is not responsible for lost or stolen packages that are marked as "delivered" by the carrier. If your package is lost in transit or marked as delivered but not received, please contact the shipping carrier directly with your tracking information. If the carrier is unable to assist, please reach out to us at melissa@thecozybare.com for further assistance.
Shipping Restrictions
We currently ship to most countries around the world. However, please note that we do not ship to P.O. Boxes or APO/FPO addresses. Certain items, due to their material or size, may be restricted in some regions.
Order Changes and Cancellations
If you need to make any changes to your order (e.g., shipping address or items) or wish to cancel, please contact us at melissa@thecozybare.com within 24 hours of placing the order. Once your order has been processed and shipped, we are unable to make changes or cancel the order.
Delivery Delays
While we strive to meet the delivery timelines provided, occasional delays may occur due to factors beyond our control such as inclement weather, customs processing, or carrier delays. In these cases, we will do our best to communicate any changes and provide updates on the status of your delivery.
Questions About Shipping?
If you have any additional questions or concerns regarding shipping, feel free to reach out to us at melissa@thecozybare.com. We are here to help!